Tech Ticket Tutorial | New Hire Onboarding

Audience: New employees
Format: Screen-recorded onboarding tutorial with closed captions
Tool: Camtasia

A task-focused video tutorial developed for St. Louis Public Library's New Hire Orientation program. The walkthrough demonstrates how employees can submit technology support requests through the organization's help desk system, providing step-by-step guidance for completing a common workplace process.

My role

I independently designed and produced the tutorial in Camtasia, collaborating with organizational subject matter experts to identify the appropriate procedures and information most relevant to new employees. I developed the instructional script, recorded the voiceover narration and system walkthrough, and edited the video with visual annotations to guide employees through each step of the process.

Developed alongside the ADP Self-Service Portal tutorial, this resource supported the broader New Hire Orientation program by providing employees with accessible, reusable guidance for completing essential workplace tasks.

Deliverables

• Screen-recorded procedural tutorial developed in Camtasia

• Original instructional script and recorded voiceover narration

• Step-by-step help desk ticket submission walkthrough

• Video editing and visual annotations highlighting key interface elements

• Closed captions for accessible viewing

• Reusable onboarding and performance-support video